Who is Atelier CHAUVANCE?
What are our services?
How to use our services?
Duration of the Guarantee?
Personalization: 5 years for a new watch / 2 years for a watch out of warranty
Watchmaker Service: 1 year
Purchase / Sale: 5 years for a new watch / 2 years for a watch out of warranty
What is customization?
Customization is only rarely approved by the brands we work on. It is for this reason that our know-how is intended only for customers who use their watches for personal and non-commercial purposes.
What timepieces can ATELIER CHAUVANCE work on?
We are of course entirely at your disposal if you would like more information.
If I don't have a timepiece, can you find one for me to customize it?
What is the cost and duration of a customization?
What happens if you perform a customization on a watch that is still under warranty?
We guarantee the services we perform on your watch for a period of 5 years for a new watch and 2 years for a watch no longer under warranty. Of course, this does not cover wear and tear, loss, theft or damage due to misuse or the intervention of third parties not authorized by us after our work.
How is the payment for your services organized?
This is why, with regard to research-to-purchase mandates, we take a front fee upon signing the mandate. Our purchasing or selling commission will vary depending on its final purchase or sell price.
For our customization and watchmaking service we will ask for a deposit of 50% of the amount of the final estimate and payment of the balance upon finalization of the project.
How can I pay ATELIER CHAUVANCE?
How do I send my timepiece to ATELIER CHAUVANCE?
How do you get your watch back?
What is a Mandate?
Thanks to this sale or purchase mandate signed between you and Atelier Chauvance, you empower us on your behalf to manage the sale or purchase of the Timepiece of your dreams.